Legal

Privacy notice

Solubius collects only what you send us through the enquiry form or by email: your name, contact details, the property postcode and what you tell us about the work. We use it to reply and prepare a quote, never sell it, and delete enquiries that lead nowhere within 12 months.

This notice explains what personal information Solubius collects through this website, why we collect it, and your rights. Last updated: 23 September 2026.

Who we are

Solubius Ltd is a renovation contractor based in Wokingham, Berkshire. We are the controller of the personal information this notice describes. You can contact us about it at info@solubius.co.uk or on 07464 666373.

What we collect

When you send an enquiry through the form on this website, we collect:

your name, email address and, if you give it, your phone number,
the property postcode,
the service you are interested in, whether the property is empty or lived in, and what you tell us about the work,
the page of the website where you submitted the form.

If you use the assistant on this website, we keep what you type into it and its replies, along with the page where you started. The assistant asks about your project and your postcode, but never for your name or contact details. Please do not type those into the assistant. The enquiry form is the place for them.

If you email or call us, we receive whatever you choose to send or tell us, such as photographs or floor plans.

This website does not use analytics, advertising or tracking cookies. It does not load content from other companies' servers while you browse. See the cookies page for details.

Why we use it

To reply to your enquiry and prepare a quote. This is a step you ask us to take before any contract, which is our lawful basis under UK GDPR.
To carry out and record work you ask us to do. This is necessary for our contract with you, and some records must be kept by law, for example for tax.
To answer questions through the website assistant. Your messages are used to write its replies. We read saved conversations to improve the answers and to see which questions people ask. This is in our legitimate interest in helping visitors find what they need.
To keep the enquiry form and the assistant free of spam and misuse. Your internet address is checked briefly to limit repeated submissions and messages. It is held in memory for a few minutes and is not stored with your enquiry or conversation. This is in our legitimate interest in running the website safely.

We do not sell your information, and we do not use it for marketing unless you have asked us to.

We use a small number of service providers to run the website and our email. They include our website hosting provider and an email delivery service that sends us a notification when an enquiry arrives. Anthropic's AI model writes the assistant's replies and receives your messages to answer them. It does not use them to train its models. These providers process information only on our instructions. Some of them may process data outside the UK; where they do, we rely on the safeguards UK data protection law requires.

How long we keep it

Enquiries that do not lead to any work are deleted within 12 months.
Assistant conversations are deleted automatically after 90 days.
Records of work we carry out are kept for as long as the law requires, generally six years.

Your rights

You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it, delete it, restrict how we use it or object to our using it. To make a request, email info@solubius.co.uk. We will reply within one month.

If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this notice

If we change how we use personal information, we will update this page and the date at the top.