Privacy Policy

Last updated: 18 September 2026

This Privacy Policy explains how Solubius collects, uses and protects personal information when you visit or use solubius.co.uk.

1. Who We Are

The website solubius.co.uk is operated by Solubius.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on our website.

Website: solubius.co.uk

2. Information We Collect

When you contact us or request a quotation through our website, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Postcode
  • Property type
  • Information about your project
  • Details about the work you require
  • Project status
  • Photographs or files you choose to upload
  • Your preferred contact method

We may also collect certain technical information when you use our website, such as your IP address, browser type, device information and information relating to how you use the website.

3. How We Use Your Information

We may use the information you provide to:

  • Respond to your enquiries
  • Understand your project requirements
  • Prepare and provide quotations
  • Contact you regarding your enquiry
  • Arrange site visits or discussions where requested
  • Provide services you have requested
  • Maintain and improve our website
  • Protect the website against spam, fraud and security threats
  • Meet our legal and regulatory obligations

We will not use information submitted through the quotation form for unrelated marketing purposes unless we have an appropriate lawful basis to do so.

4. Legal Basis for Processing

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Depending on the circumstances, we may process your information because:

  • It is necessary to respond to your enquiry or take steps at your request before entering into a contract;
  • It is necessary for our legitimate interests, such as managing enquiries and operating our business;
  • You have provided consent where consent is required; or
  • We are legally required to process the information.

5. Sharing Your Information

We may use trusted third-party service providers to operate our website and provide our services. These may include:

  • Website hosting providers
  • Email and email-delivery providers
  • Website security and spam-prevention services
  • Website analytics providers, where applicable
  • IT and technical service providers

We only share personal information where necessary for the relevant service, where you have requested it, or where required or permitted by law.

We do not sell your personal information.

6. Project Photos and Uploaded Files

If you upload photographs or other files through our quotation form, we will use them to understand your project and assess your requirements.

Please only upload photographs and files that are relevant to your enquiry.

You should avoid uploading documents containing unnecessary personal or sensitive information.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include the time required to:

  • Respond to an enquiry
  • Prepare a quotation
  • Provide requested services
  • Maintain appropriate business and financial records
  • Meet legal or regulatory requirements
  • Resolve disputes or enforce agreements

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, maintain security and understand how the website is used.

Where non-essential cookies are used, we will provide appropriate information and obtain consent where required by law.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

10. Your Rights

Under applicable UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain types of processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the contact details available on our website.

11. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate and resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office (ICO)

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

The latest version will always be published on this page.